Whom Home offers a one (1) year limited warranty, on most of its furniture Items for manufacturer defects in workmanship and materials. The limited warranty applies only to the original purchaser of the product and cannot be transferred to any another person.
Whom Home’s Limited Warranty, with the exceptions for frames and springs below, is valid for one year from the date of receipt (delivery) of purchase.
Frames are warrantied for (3) years.
The Whom Home Limited Warranty, is subject to the exceptions for frames and springs below, remains in force for one year and is valid from the date of purchaser receipt (delivery or customer pick up).
Frames which are covered for a three (3) year period for structural defects in materials or workmanship which are not caused by neglect or abuse. Springs are covered for a three (3) year period in the event of breakage or detachment which would not be attributed or caused by neglect or abuse.
In the event a defect, which is deemed covered by the warranty is found, Whom Home will, at its sole discretion, repair or replace the defective part. The Whom Home Limited Warranty does not include the cost of labor and transportation.
The following are NOT covered as part of the Whom Home Limited Warranty:
The Whom Home limited warranty gives you specific legal rights, and you may also have other rights which vary from State to State. The Whom Home limited warranty does not cover any and all implied warranties beyond the length of this limited warranty, and it does not cover any and all consequential or incidental damage. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Some states also do not allow the limitation or exclusion of incidental or consequential damage, so this limitation or exclusion may not apply to you as well.
|Service||Cost to Customer|
|In-home Service Appointment||$99|
|Transportation (Pick Up and Redelivery)||$99|
|Additional Labor||$50 per hour|
You must have an open claim and authorization from the Whom Home Warranty Service team before transporting your merchandise to a Whom Home facility for repair.
Please submit a separate claim for each piece of furniture.
If you have any questions or would like to obtain more information on the Whom Home Limited Warranty, contact Whom Home 424-303-7200.
Please follow Whomhome.com/returns for Return and Exchange Policies.