Shipping and Delivery

Smaller items will be delivered via Fedex Ground. Larger, furniture pieces will transit first by Fedex Freight, and then they will be deliver to your local JB Hunt delivery center and JB Hunt will contact you to set up the home delivery. For questions or concerns about your delivery, you can contact them at 855-305-9867 or Customer_Solutions@jbhunt.com

At Whom, we decided to open up and be wholly transparent in our shipping program. We wish we could hand deliver your furniture, but we're better at woodworking than driving.

We use a Fedex Freight to transfer furniture from the factory to our local partners JB Hunt distribution centers. Once it's arrived, JB Hunt will reach out to schedule a delivery time.

Shipping can get pretty pricey for a couch, so we charge a simple rate: 10%. If your order is $10, your shipping is $1. If the total is $126, shipping is $12.60.

When your delivery is being scheduled, please let know JB Hunt of any quirks or special requirements of your area and home. This may include (1) narrow, windy and/or steep access roads/driveways, (2) insurance required by homeowner’s associations, condominiums or high- rises, (3) local ordinances that affect delivery times, (4) gated access points, (5) multiple flights of stairs, (6) service elevator reservation requirements, and/or any other relevant delivery requirements.

On the "Account" page, under "Orders," the status of your item is constantly updated as we make progress. Or in our Build Updates page.

FedEx Freight: http://www.fedexfreight.fedex.com/ca_english/tracking/

You can also track your white glove delivery with JB Hunt https://finalmile.jbhunt.com/

We produce our pieces in 4 weeks, and delivery can take up to an additional seven days, depending on the location of the customer. When you place your order, we'll give you a firm date. The second your pieces are completed, they're out the door.

We ship to the contiguous United States. We are currently unable to ship to Alaska, Hawaii or Canada, unfortunately.

Please make sure to measure all your passageways - this includes hallways, stairways, doorways and everywhere else the furniture will pass by on the way from the truck to its new home. Visit our Will It Fit page for a full guide on how to do it.

Measure all of your spaces to make sure your item will fit. Please inspect your item upon delivery and note any issues with the JB HUNT representatives, please also note any concerns on the delivery documents. Print Guide

For customers located in some remote regions, there is an additional fee of $150. Delivery only includes going up one flight of stairs. Proper Access must be made to allow for the delivery.

Most of our furniture pieces include delivery inside your home with experienced “white-glove” service professionals, who will unpack and inspect each item, assemble it (if necessary), and place it in the desired room. We also remove all packaging materials for your convenience. It is important to note that our delivery team is not permitted to move, rearrange or otherwise modify furniture or elements of your home at the time of delivery. Please ensure that your home is prepared to receive your pieces before our team arrives. Before our team arrives with your piece(s), please ensure:

- Rugs are removed or secured in place.

- Pets are secured outside or in another room.

- Light fixtures and other pieces, including furniture, art and decorative items, are secured and out of the way

PRODUCT INSPECTION

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