Shipping furniture is hard! Getting a toaster in the mail is a cakewalk compared to furniture. Yeesh. We've done all the heavy work so you don't have to. We use two shipping partners in order to get our product to your home, and in the interest of transparency, we're letting you in on our secret.
We drop off our items with FedEx freight, who with loving, tender care delivers them to JB Hunt, our "final-mile" provider. Both carriers will provide tracking info to you so you're kept in the loop every step of the way.
Shipping costs are non-refundable. You will be contacted when your items arrive at your local distribution to make an appointment for delivery. Please be aware that our shipping partner charges for late or missed appointments, storage fees, additional services and incorrect description of your home (example: extra stairs, doorway too small, service elevator fees, oversize vehicle frees etc.). Whom. is not responsible for those charges. Please be aware that changes or updates to delivery cannot be guaranteed after transfer to our designated shipping partner. We do not ship to Hawaii, Alaska or Canada. Shipping fees are based on pre-tax, pre-discount order total. We do not ship to PO Boxes. Certain fees are charged by our carrier, JB Hunt, for high-rise buildings and gated communities. It is your responsibility to secure any and all permits, appointments and permissions which may be required by your building, management company, local ordinance, or any other such body or regulation. Customer assumes responsibility for all freight accessorial charges.
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