We run a tight ship
Smaller items will be delivered via a courier such as Fedex. Larger, furniture pieces will be delivered via our premium freight carrier.
At Whom, we decided to open up and be wholly transparent in our shipping program. We wish we could hand deliver your furniture, but we're better at woodworking than driving.
We use a national partner to transfer furniture from the factory to our local partners' distribution centers. Once it's arrived, our local partners will reach out to schedule a delivery time. We like things clean and simple.
Shipping can get pretty pricey for a couch, so we charge a simple rate: 10%. If your order is $10, your shipping is $1. If the total is $126, shipping is $12.60. Pretty easy, right?
On the "Account" page, under "Orders," the status of your item is constantly updated as we make progress.
We produce our pieces in 3-4 weeks, and delivery can take up to an additional seven days, depending on the location of the customer. When you place your order, we'll give you a firm date. The second your pieces are completed, they're out the door. No couch potatoes here.
We ship to the contiguous United States. We are unable to ship to Alaska, Hawaii or Canada, unfortunately. We’re working on it though!
For customers located in some remote regions, there is an additional fee of $150.
Shipping furniture is hard! Getting a toaster in the mail is a cakewalk compared to furniture. Yeesh. We've done all the heavy work so you don't have to. We use two shipping partners in order to get our product to your home, and in the interest of transparency, we're letting you in on our secret.
We drop off our items with FedEx freight, who with loving, tender care delivers them to JB Hunt, our "final-mile" provider. Both carriers will provide tracking info to you so you're kept in the loop every step of the way.
Shipping costs are non-refundable. You will be contacted when your items arrive at your local distribution to make an appointment for delivery. Please be aware that our shipping partner charges for late or missed appointments, storage fees, additional services and incorrect description of your home (example: extra stairs, doorway too small, service elevator fees, oversize vehicle frees etc.). Whom. is not responsible for those charges. Please be aware that changes or updates to delivery cannot be guaranteed after transfer to our designated shipping partner. We do not ship to Hawaii, Alaska or Canada. Shipping fees are based on pre-tax, pre-discount order total. We do not ship to PO Boxes. Certain fees are charged by our carrier, JB Hunt, for high-rise buildings and gated communities. It is your responsibility to secure any and all permits, appointments and permissions which may be required by your building, management company, local ordinance, or any other such body or regulation. Customer assumes responsibility for all freight accessorial charges.