Your home should be a reflection of who you are. When it isn't right, you just know it. We'll take it back, no questions asked.
Let's call a spade a spade, and we'll put our money where our mouth is.
We try to be perfect, but even we can't control mother nature. Dye lots for fabrics vary slightly, so please make sure to order pieces in the same fabric at the same time. We color match orders in the factory, but can't guarantee exact matches on separate orders.
Wood is a natural material, and we love it for its stunning grain. This does cause variation piece by piece, making each one totally unique. The swatch box contains the most common grain we see in our pieces, but sunlight, tree species and humidity can all cause minor variation in tone.
We build things to last. We make our products ourselves. No container ships, no tariff nonsense. We stand behind our quality, which is why when the once-in-a-blue-moon mistake happens, we’re on top of it. We recommend taking the following steps on each delivery:
·Inspect all items immediately upon delivery. Your items should be spic ‘n span perfect, undamaged, beautiful. It might be too much! You’ll need to sit down. You’ll be another one of the 99.9% of our happy customers.
If your item has minor damage, accept delivery but when you sign off on the delivery partner’s paperwork, be sure to note “product was damaged on arrival.”
If your item has major damage, refuse delivery for that item.
Please note: if there are multiple items in your order, you must accept delivery of undamaged items. Redelivery charges are the responsibility of the consumer.
In order to be recompensed or have an item replaced in cases of damage, the following steps must be taken:
o Clear photographs of the item and damage must accompany any claim.
o All claims must be filed within three calendar days from the date of delivery.
o Claims filed more than three calendar days after the date of delivery cannot be honored.
We resolve valid claims in one of three ways:
o Repair: A local partner may be dispatched to the location to conduct the necessary repairs.
o Replacement: The damaged item may be replaced in part or in whole, depending on individual situations.
o Partial Refund: A proportionate discount may be issued to recompense the customer.
The terms of resolution offered for individual claims are made at the discretion of whom. If a customer does not accept any of the offers of whom., the standard return policy will apply.
If your furniture arrived damaged, please contact email@example.com as soon as possible. All Items marked “Final Sale” or “Clearance” are sold as-is and are not protected under claims or warranty.
That's cool. Send it back! We accept returns for up to 30 days after the date of delivery to your home. Please note that return shipping is the responsibility of the customer. See full details below.
Had a change of heart? Your roommate doesn’t like the sofa as much as you do? We get it.
Not everything always goes as planned. On the off chance you want to return something, contact us at firstname.lastname@example.org to request a Return Authorization Code (RAC). Please note that this code is necessary to track all returns and it must be obtained before receiving is authorized. Then, go ahead and ship it back to us at most 30 days after it was received. Your item must remain in its original packaging and look as good as new., without scratches, dents, dings, tears, rips or any other cosmetic or structural damage.
After you have repackaged the item, you may use the freight carrier of your choice to send it back to one of our distribution centers. Make sure both your order number and the Return Authorization Code is on all boxes in plain sight.
When your items arrive, we’ll make sure everything is in order and issue a refund after inspection. The refund amount will reflect a 15% restocking charge subtracted from the purchase price.
Just a note: we can only issue refunds directly to the original payment method. If that is unavailable, store credit will be awarded. If you placed a custom order or your item was marked “Final Sale,” those items are not eligible for returns, refunds or exchanges.