faqs – Whom Home

Change my order: We can honor change requests that are made within 48 hours of order placement. Please note that any difference in price may be charged to the payment method on file when an order change is confirmed. Orders placed through Affirm cannot be changed after ordering, and are subject to our cancellation policies.

Cancel my order: We start production right when the order's placed, so we can only accept cancellations within 48 hours of order placement. Cancellations cannot be made after 48 hours, but before transfer to our shipping partner, incur a fee of 100% of the total order. Orders cannot be cancelled after items have been transferred to our shipping partner, and are then subject to our return policy.

The shipping companies are responsible for the freight In there control. You must file a claim with the shipping company. In the rare event that an order arrives damaged, these cases are generally covered under our manufacturer's warranty. We resolve approved claims by repair or replacement, at the discretion of Whom. For full details, check out our returns page.

Yes, we offer financing through our partnership with Affirm. U.S. customers are able to arrange financing for their purchase with our financing partner, Affirm. You can find details at checkout.

With Affirm, you can get financing as low as 0% APR*. You can pay over time in fixed monthly installments. *For example, for a $1800 purchase, you might pay $300 per month over 6 months at 0% APR. Affirm payment subject to credit check and approval. Down payment may be required. Rates from 0-30 %APR. Affirm loans are made by CrossRiverBank ,a New Jersey State Chartered Commercial Bank, Member FDIC. For more details on Affirm, please go to https:/www.affirm.com/#overview.

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